Our client, a Fashion brand/retailer is looking to hire a long-term E-Comm Customer Service Rep to join their team! As the Customer Service Specialist, you would be responsible for providing exceptional customer service to customers via e-mail and phone. • Provide assistance and answer questions, comments, or inquiries and communicate in a timely, friendly, and professional manner • Identify and analyze sensitive issues and potential escalations, share necessary issues with appropriate teams, and ensure all members receive efficient and comprehensive assistance • Present highly strategic and cohesive recommendations for customer inquiries and communicate service trends with the product, marketing, and technology teams
Create an account to see the full posting, access our search engine, and more.