E-Commerce & Brand Experience Associate

Jaxen Grey is a modern menswear retailer focused on helping individuals look and feel their best. We offer a thoughtfully curated selection of apparel and accessories from emerging and established brands - each chosen for quality, fit, and everyday versatility. This is a full-time, salaried, exempt role supporting website merchandising, customer communication, and social content while maintaining a connection to the in-store experience through regular floor presence, reporting to the Director of Brand Experience. • Maintain and update jaxengrey.com, including product uploads, merchandising, and homepage updates with strong attention to visual presentation, brand consistency, and basic SEO best practices • Support site experience optimization to improve conversion, usability, and overall customer experience • Assist in executing digital merchandising and product presentation • Manage customer inquiries across email, phone, and social channels, ensuring a high-touch, brand-aligned experience while identifying opportunities to improve the overall customer experienc e • Resolve order issues, returns, and customer support needs in a timely and professional manner • Assist in planning, creating, and executing social media content aligned with Jaxen Grey’s brand standards • Capture and create content for digital and social channels that reflects the Jaxen Grey brand and aesthetic • Engage with customers and build community across social platforms • Support the in-store experience through regular sales floor shifts, providing exceptional customer service and capturing insights to inform digital and brand experience improvements • Act as a brand ambassador by representing Jaxen Grey’s style, voice, and customer experience standards • Passion for men’s fashion, retail, and brand experience • Strong attention to detail with a creative eye for design, aesthetics, and brand presentation • Experience working with e-commerce platforms (Shopify preferred) • Strong communication skills with a customer-first mindset • Ability to manage multiple priorities across digital and in-store responsibilities • Comfort working in a fast-paced, evolving environment • Self-motivated with a proactive approach to problem-solving • Ability to adapt to changing priorities and business needs • Creative mindset with the ability to contribute ideas that enhance brand storytelling and customer experience • This is a full-time, salaried role with an average expectation of approximately 40 hours per week • Hybrid schedule across corporate office and store locations, based on the needs of the business • Includes 1–2 in-store shifts per week, including occasional weekends, to support customer experience and brand alignment