E-Commerce & Brand Experience Associate (Full-Time) - Corporate

This position blends creative execution, e-commerce operations, and customer support to ensure a seamless and elevated brand experience across all customer touchpoints. This is a full-time, salaried, exempt role supporting website merchandising, customer communication, and social content while maintaining a connection to the in-store experience through regular floor presence, reporting to the Director of Brand Experience. • Maintain and update jaxengrey.com, including product uploads, merchandising, and homepage updates with strong attention to visual presentation, brand consistency, and basic SEO best practices • Support site experience optimization to improve conversion, usability, and overall customer experience • Assist in executing digital merchandising and product presentation • Manage customer inquiries across email, phone, and social channels, ensuring a high-touch, brand-aligned experience while identifying opportunities to improve the overall customer experience • Resolve order issues, returns, and customer support needs in a timely and professional manner • Assist in planning, creating, and executing social media content aligned with Jaxen Grey’s brand standards • Capture and create content for digital and social channels that reflects the Jaxen Grey brand and aesthetic • Engage with customers and build community across social platforms • Support the in-store experience through regular sales floor shifts, providing exceptional customer service and capturing insights to inform digital and brand experience improvements • Act as a brand ambassador by representing Jaxen Grey’s style, voice, and customer experience standards • This is a full-time, salaried role with an average expectation of approximately 40 hours per week • Hybrid schedule across corporate office and store locations, based on the needs of the business • Includes 1–2 in-store shifts per week, including occasional weekends, to support customer experience and brand alignment The job posting highlights the most important responsibilities and requirements of the job.