Responsible for responding to customer and associate requests or feedback with a high sense of urgency. • Ensures customers have a positive experience by maintaining DSW store standards. • Responsible for the management of omni activities in store including but not limited to Charge/Send and Buy Online Pick Up In Store (BOPIS). • Provides feedback to the Store Manager on associate performance and communicates associate relations issues to Store Manager for follow up. • Must have the ability to spend up to 100% of working time standing or walking around the store.
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