District Manager, NA Retail

New York District Manager Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. This position will be located in New York, New York.Primary Purpose: The District Manager leads and drives all aspects of the Retail business for the district including customer service, clienteling, sales, team development and operations. The successful individual will leverage their proficiency in Retail Management to… CUSTOMER ENGAGEMENT Create and reinforce a proactive selling culture that focuses on building long-term relationships through clienteling and customer shopping experience Foster an environment where service and selling are top priorities through training, coaching, role-modeling and personal customer involvement LEADERSHIP EFFECTIVENESS Develop team to deliver outstanding customer experiences across the district Manage with integrity, honesty, fairness, and knowledge, promoting the culture, values, and vision of Coach Plan, identify, communicate, and delegate key responsibilities and practices to Coach Store Managers to ensure smooth flow of operations Review store environments and key business indicators with Regional Manager to identify successes, problems, concerns, and opportunities for improvement, and provide coaching to District and Store Managers to take action and achieve goals Create retention and succession plan strategy for the district Act as a brand ambassador; actively promote the Coach Brand in the market place STRATEGIC FOCUS Communicate vision, strategy and clear directions to team Create innovative strategies to achieve both short and long-term goals Work with Regional Manager and cross-functional partners to establish objectives that support the vision Make decisions that are aligned with Company priorities and values, welcome partnerships and always act in the best interest of the Company, its employees and its customers BRAND AND FASHION AWARENESS Stay current with market competition, industry, fashion trends and customer shopping behaviors Understand and communicate how Coach products fit into current fashion trends Keep up to date on Coach’s advertising, editorial, PR and other external resources (social media, blogs, magazines, etc.) to ensure strategies are aligned with overall business objectives In partnership with the Buying team, provide input on the customer and competitor trends. In partnership with Store Environment, provide input on Visual Merchandise and design needs based on door level specific customer flows and shopping behaviors.