This role ensures that each store delivers elevated client experience, achievement of sales and profitability goals, and consistently reflects brand and company standards. • Ensure teams are trained on trends, product knowledge, selling skills and customer service expectations. Operational Excellence • Ensure consistent execution of company policies, procedures, and brand standards. • Ensure each store reflects the brand’s values and delivers consistent experience • This role is an in-person position that is expected to be in the field for the majority of the work week • Standard schedule is office hours Monday – Friday with occasional evening or weekend hours required as needed • The candidate should be comfortable working in a fast paced, multi-faceted department that is results-driven with shifting priorities • May require travel – locally, interisland, or domestically to visit physical store locations, external vendors, conferences, or for project requirements • Must be able to work effectively across time zones when collaborating with mainland partners
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