## Job description This leader will act as cultural ambassador that views the business holistically. The role will be very technical and require strong problem-solving skills. Leads will work closely with department supervisors to monitor work flows, manage dwells, and drive overall shift performance. \- Operations leadership team, Supervisors & Human Resources \- Collaborate with supervisor to lead a team of up to 50 hourly associates \- Understand and act as a role model in following all standard operating procedures (SOPs) \- Develop and maintain a safe work environment \- Ability to reward and recognize performance \- Train and coach associates to achieve all operational goals and service levels \- Mentor and develop teammates to perform better in their current roles while preparing them for future career opportunities \- Ability to develop and share best practices \- Create a positive team environment that encourages all associates to provide insights and feedback to improve processes, adapt to an ever-changing business, and stay focused on customer satisfaction \- Utilize warehouse tools, including radio frequency hand held units ("RF Guns") and computer kiosks, to update transactions within the warehouse management system (WMS) and log activities in the labor management (LM) module
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