Director, Store Manager - Midway Crossings

A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. The Director, Store Manager leads a team of People Leaders and Colleagues to drive sales with a focus on the customer. Analyze business to strategize and deliver results; implement action plans focusing on deficient areas and highlight growth opportunitiesDrive and exceed sales goals through coaching, feedback, and recognition; optimize productivity and efficiencyReview sales, customer experience, and Star Rewards results, and strategize actions for continued improvementUtilize data to provide colleague recognition and develop strategies to improve resultsCreate and implement strategies to drive the Star Rewards Program by setting clear expectations for People Leaders, reinforcing the benefits of new accounts, and motivating colleagues to solicit Star RewardsStrategize, plan, and execute events and community outreach, ensuring execution through People LeadersEstablish a high level of shortage awareness and effectiveness; ensure all policies and procedures are implemented and adhered toAssume a leadership and development role through effective total store communication, staff development, and implementation of selling prioritiesPartner with the division team to plan and execute floor moves, merchandise placement, and sales promotion setupsEnsure merchandising presentation and pricing/signing accuracy meet company standards Lead a team of People Leaders and colleaguesAlign the team to complete all operational activities in-store, including price changes, ad setup/takedown, merchandising, fulfillment, and RTVs driven by Workload Planning MeetingsDevelop People Leader and Hourly Colleague talent, and address performance issues in a timely mannerConduct ongoing talent analysis of colleaguesEstablish career progression plans for key players and positionsEnsure retention of the best talent and reduce turnoverActively participate in the recruitment process and fill open Executive positions, prioritizing internal movement, commission, and high-level selling areasInterview, hire, train, direct, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reportsEstablish strategies for work; provide insight and decision supportDirect and manage the team to meet or exceed performance and behavioral expectationsAddress complaints from and resolve problems with colleaguesPerform other duties as assignedFoster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communitiesEnsure regular, dependable attendance and punctuality Skills You Will Need Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.