The successful individual will leverage their proficiency in customer experience to... Develop and execute a North America omnichannel customer development strategy to increase retention and drive incremental business in close partnership with Marketing, Digital, Training, Retail Operations, Buying, IT, stores and the North America leadership team Maximize in-store usage of the Client Compass digital clienteling platform and other omni tools (e.g. Web Texting); provide guidance and training where necessary Drive enhancements to existing in-store digital platforms and roll out changes to the network in close partnership with IT and Retail Operations Develop and rollout with Digital and IT new digital tools to enable omni services and associate engagement with their customers across channels, e.g. Bachelor’s degree or equivalent experience 5 years of digital or omni-channel customer experience; client development experience a plus Strong teamwork and interpersonal skills Effective written and verbal communication and presentation skills Strong analytical skills and come up with new ideas and suggestions from these results Ability to implement strategies, monitor progress, and make necessary adjustments to achieve objectives Ability to interact with all levels of employees Strong organizational skills and ability to multi-task projects in a dynamic, fast paced environment with shifting priorities Luxury brand experience Retail experience preferable Our Competencies for All Employees Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Create an account to see the full posting, access our search engine, and more.