Director, In Store

Macy’s is more than just a store. What You Will Do • Lead a team of People Leaders, including Sales and Customer Service Managers, Omnichannel Operations Managers, and Merchandise Execution Managers • Coach, train, teach, and develop skills and strategies to drive customer experience, selling, and operational processes • Analyze the store’s business to strategize and deliver results; implement action plans to address deficient business areas and highlight growth opportunities • Drive and exceed sales goals by leading Macy's initiatives through coaching, feedback, and recognition, while optimizing productivity and efficiency • Develop strategies and plan/execute workload for pricing, signing, visual execution, merchandise execution, and event execution • Drive profit results by planning and executing workload for product movement logistics, fulfillment, and back-of-house activities • Lead the customer service culture in the store. Ensure Colleagues engage with customers and provide a friendly and easy-to-shop environment • Review Sales, Customer Experience, and Star Rewards results to strategize actions for continuous improvement • Drive Customer Experience KPIs, such as Omni Customer Experience scores and Omni demand metrics • Review and utilize data to recognize People Leaders and Colleagues; develop and communicate strategies to improve results • Work with Sales and Customer Service Managers to build client relationships between Macy’s Stylists and customers through MyClient and other customer acquisition initiatives • Strategize, plan, and execute events and community outreach. Address performance issues promptly • Conduct ongoing Talent Analysis of Colleagues and establish career progression plans for key players to retain top talent and reduce turnover • Actively participate in the recruitment process and fill open Executive positions, prioritizing internal movement, Commission, and High-Level Selling areas • Interview, hire, train, direct, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reports • Establish strategies for work; provide insight and decision support • Direct and manage the team to meet or exceed performance and behavioral expectations • Address complaints and resolve problems with colleagues • Ensure effective sales floor coverage through the development of workforce solutions and lead selling initiatives throughout the store as needed • Establish a high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented • Perform other duties as assigned • Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities • Maintain regular, dependable attendance and punctuality • In addition to the essential duties mentioned above, other duties may be assigned Leadership: Strong leadership skills to manage and develop a team of People Leaders and ensure effective customer experience and operational processes