Digital Stylist

**Job Summary:**

The Digital Stylist will ensure product satisfaction and identify sales opportunities for current and potential clients.  The successful candidate will be able to provide a consistent level of exceptional customer service.

*This is an evergreen role. While we may not have an immediate opening, we’re continuously building a pipeline of talented candidates for future opportunities on our team.*

**Responsibilities:**

* Respond promptly to high volume calls, live chats, and email inquiries in a timely fashion
* Actively maintain and exceed monthly sales goals and KPI’s
* Leverage clienteling tools to acquire new customers, elevate product recommendations, and offer a branded experience
* Maintain product knowledge to upsell the collection and make recommendations in phone consultations
* After sale follow up correspondence – order confirmations, thank you notes and follow up
* Troubleshoot and problem solve issues in a positive manner
* Drive profitable sales during promotional dates (Book drops, Holiday Promotions and End of Season Sales)
* Possess an intimate knowledge of the product line each season
* Maintain and grow individual client book
* Process requests, handle escalated client complaints, and resolve issues
* Monitor, track and follow up on all special orders.
* Responsible for knowledge of catalog format, understanding of garments, and creating training materials
* Maintain existing orders (order entry, including shipping upgrades, order adjustments, shipping/billing information changes, returns and exchanges, delivery status updates, requests for tracking information and cancellations)
* Follow-up with customers regarding order issues (i.e. declined credit card transaction or out of stock items)

**Desired Background:**

* Bachelor’s degree preferred

**Experience:**

* Retail selling & customer service experience

**Skills:**

* Strong customer service and communication (verbal & writing) skills required
* Team player and be able to multi-task in a fast-paced environment with a strong sense of urgency
* Knowledge and use of digital selling through emails, pictures, and brand books
* Must be self-motivated and detail/results oriented
* Must have personal style and a passion for fashion
* Be sociable, friendly with an engaging personality
* Demonstrates strong listening skills
* Organization, punctuality, and excellent follow-up skills
* Proactive thinker with the ability to troubleshoot and problem solve issues in a positive manner
* Proficiency in Microsoft Office applications and Internet savvy
* Knowledge of Blue Cherry, Web PDM, Zendesk and Magento Enterprise system a plus

**Base Pay Range:**

The base pay range for this position is $20.00 - $25.00 hourly. Base pay offered may vary depending on skills, experience, and location.