Digital Stylist

Digital Styling & Client Experience • Deliver a personalized, high-touch styling experience via email, phone, chat, and social channels • Build and maintain strong relationships with top clients, serving as a trusted style advisor and brand ambassador • Curate product recommendations tailored to individual client preferences, occasions, and purchase history • Proactively engage clients with new arrivals, exclusive pieces, and wardrobe-building opportunities • Uphold Marissa Collections’ luxury service standards in every client interaction eCommerce & Cross-Functional Collaboration • Support the execution of eCommerce strategy in partnership with leadership • Collaborate with merchandising and marketing teams to optimize product visibility and client engagement • Communicate effectively with retail, logistics, and customer service teams to resolve issues and improve processes • Identify opportunities to enhance the digital customer journey and conversion Skills: • Strong styling sensibility with an understanding of luxury fashion, designers, fit, and wardrobe building • Exceptional client service skills with the ability to build and maintain long-term relationships • Highly organized with strong attention to detail and ability to manage multiple orders and client requests simultaneously • Strong written and verbal communication skills across email, phone, chat, and digital platforms • Proficiency in Microsoft 365 and ability to quickly learn new systems and tools • Experience with eCommerce platforms (e.g., Shopify), CRM tools, and order management systems preferred • Commercial awareness with an understanding of sales performance, client development, and conversion Personal Attributes: • Client-first mindset with a passion for luxury service and relationship building • Proactive, self-motivated, and entrepreneurial in identifying opportunities to drive client engagement and sales • Adaptable and comfortable working in a fast-paced, high-touch environment • Collaborative team player with the ability to work cross-functionally • Polished, professional, and confident representing the brand across all client interactions • Strong sense of ownership and accountability with a solutions-oriented approach • Flexible availability including evenings and weekends to support client needs The anticipated salary range for this role is competitive commensurate with experience, performance, and market factors.