· Maintains a central source of information enabling Help Desk to recover outages with minimal disruption to expected service levels · Serves as the around-the-clock contact for all related support issues, providing advanced first level technology support The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. Preferred Education and Experience: Skills and Knowledge
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