Specific Responsibilities The Desktop Support Analyst’s role is to support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and software while ensuring optimal workstation performance. The Desktop Support Analyst will troubleshoot problems by in-person or remote support in a timely and accurate manner. Skills and Requirements Knowledge & Experience Expert knowledge of desktop and laptop hardware – Mac and PC Expert knowledge of Mac and Windows operating systems Expert knowledge of troubleshooting VPN connectivity issues Experience supporting mobile devices – iPhones and Androids Experience supporting network multi-function printers Proficient understanding of Network technologies Knowledge of remote support through SCCM or JAMF Working knowledge of the following client technologies: Adobe Creative Cloud
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