Department Supervisor - East Towne Mall

About the Role As a Department Supervisor, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. Customer Sales & Profit • You are responsible for supporting the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines • Representing yourself and the H&M brand positively during customer interactions • Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and working with your Department Manager to act on them • Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers • Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives • Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges • Ensure all admin routines for both people and operations are handled in a correct way Why You'll Love Working for H&M • We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability • We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years • You'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues • We are an inclusive company where you're encouraged to be yourself at work • You will have access to a large global talent community, where career growth and aspirations have no limits • We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match 401k, paid leave programs, and paid time off, including a community day to serve your local community • You'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. H&M is a part of H&M Group.