Department Manager - Woodbury Common Outlets

Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers Drive partnership on the selling floor between sales associates, specialists, stock and operations team Coach “in the moment” and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions Working closely with the Store Manager to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews Lead the integration of new joiners to the business Lead by example by delivering the Burberry Experience to customers when necessary Partner with Store Manager and Training to take ownership of Burberry Experience training within the store. Advanced knowledge of POS system Ability to handle complex customer service issues; (i.e. dissatisfied customers, complaints, returns, repairs & after-sales) Able to use a fluent and professional dialogue with clients and staffs Previous experience with Apple mobile devices and comfortable with the use of digital tools 1-2 years previous supervisory or management experience in retail sales However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs. • This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.