Department Manager

The Paper Store is committed to being the premiere destination for all of our customer’s gift-giving needs. service approach. service approach, and consistently delivering World Class Service • Greet and welcome every customer warmly and with enthusiasm • Understand customer needs by asking open-ended questions • Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge • Suggest additional items to build onto sales by utilizing effective selling techniques • Thank the customer sincerely and invite them to return and shop with us again • Be a TPS Brand Ambassador • Build customer loyalty by being friendly, attentive and respectful of customers • Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs • Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required • Professional attire, demeanor, appearance and compliance to company dress code required • Demonstrate the ability to make decisions with sound judgement, and in the best interest of the customer, store team, and business • Demonstrate a commitment to training and development utilizing all training resources available • Demonstrate initiative to cross train in all departments to support bench strength in department leadership • Continually train and coach associates’ on merchandising/operational tasks, company expectations, and GUEST service standards • Lead and execute completion of company directives within appropriate time frames • Develop a strong relationship with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager and corporate partners • Maintain awareness of all current promotions and process them correctly at the POS • Champion new product launches by being the material expert in new product information • Ensure all marketing and promotion signage is up to date and placed correctly • Ensure all means of communication (Smart Sheet, email, etc.). This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc. • Assist the Store Team Leader with executing strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS customer capture, and store events • Complete all tasks/direction as directed by the Store Team Leader, Merchandiser or District Manager • Comply with all company policies and procedures