Department Manager

Responsibilities • You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines • Representing yourself and the H&M brand positively during customer interactions • Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and acting on them • Establish & analyze sales and budget goals, creating plans to optimize results • Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers • Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives • Manage your department in a cost-efficient way • Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges • Ensure all admin routines for both people and operations are handled in a correct way • Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc • Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions • Responsible for recruitment, onboarding, performance management, upskilling & developing your team in-store • Complete performance evaluations and succession planning to support business & team needs • Retain and share your knowledge and skills with your team • Collaboration, planning & teamwork with in-store Visual Merchandiser team • Give & receive feedback with your colleagues to learn, develop & support each other • Responsible for the teams planning & scheduling • Regular communication to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc • Ensure all procedures, routines, and legal requirements in all areas of the store are followed • Secure a clean and tidy sales floor and back of house including stockroom areas • Ensure high fashion quality, visual and commercial product presentation, with good garment care • Secure good stock levels and provide input on allocation to Area team • Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided • Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc) • Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store • Updating & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc) • Responsible for opening & closing of store daily Skills • Strong leader who enjoys taking responsibility for others • Ambitious • Effective communicator • Supportive • Analytical solution finder • Capable of working with numbers and managing statistics • Achievement-oriented • Motivated by performance and competition • Customer centric Benefits • Health Insurance • Wellness and family support programs • Company match retirement plan • Paid leave programs • Paid time off, including a community day to serve your local community • 25% Staff Discount • Medical, Pharmacy Vision and Dental Coverage • Employee Assistance Program • Vacation, Wellness, Holiday and Parental Pay • Commuter Benefits • Health and Dependent Care FSA • Additional Voluntary Benefits Company Overview • H&M Clothing Company is a Swedish multinational retail-clothing company, known for its fast-fashion clothing for men and women.