Department Manager

As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll be able to create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. Customer Sales & Profit • You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines • Representing yourself and the H&M brand positively during customer interactions • Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and acting on them • Establish & analyze sales and budget goals, creating plans to optimize results • Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers • Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives • Manage your department in a cost-efficient way • Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges • Ensure all admin routines for both people and operations are handled in a correct way Team & Development • Responsible for recruitment, onboarding, performance management, upskilling & developing your team in-store • Complete performance evaluations and succession planning to support business & team needs • Retain and share your knowledge and skills with your team • Collaboration, planning & teamwork with in-store Visual Merchandiser team • Give & receive feedback with your colleagues to learn, develop & support each other • Responsible for the teams planning & scheduling • Regular communication to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc • Ensure all procedures, routines, and legal requirements in all areas of the store are followed • Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development Why You’ll Love Working at H&M • We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability • We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years • You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues • We are an inclusive company where you’re encouraged to be yourself at work • You will have access to a large global talent community, where career growth and aspirations have no limits • We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community • You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS