As a Debt Collections Specialist, you use your service skills to retain customers through providing options to resolve past due accounts. You play a crucial role in ensuring account retention, preventing financial loss, and ensuring satisfaction for our valued customers. • Own the customer experience – greet callers sincerely, be friendly and thank every customer • Contact customers regarding account status, schedule payments, and trace delinquent accounts • Research and prepare documents for business and customer requests • Provide support to customers and take payments over the phone • Investigate account issues and find solutions to customer problems • Enter data in collections systems and maintain account records • Be available to work day, evening, and Saturday shifts, on-site in Davenport, IA We’re committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.
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