Our client, a swimwear manufacturer, is seeking a customer support lead to join the team in New York. Responsibilities: Respond to support request through email, phone, and chat Provide high quality seamless support experiences for customers Create innovative ways to drive awareness and customer experience challenges Partner with the technical team to report bugs and identify technical issues Partner with cross functional leaders to drive measurable improvement to products and services Manage customer interaction and maintain a strong individual sales presence by assisting customers to ensure they receive the level of service needed Manage call volumes through the queue and ticket assignment in addition to managing response times Requirements: Experience working in a customer support role at a help desk is required Experience with helpdesk software, knowledge of Zendesk, Google Docs and Shopify is a plus Past experience mentoring, coaching and onboarding new associates Availability to work M-F during normal business hours in addition to occasional evening or weekend work during peak times Experience in fashion or merchandising in the online space At least a high school education or higher Please submit your resume for consideration! You can use www.workgrades.com to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd.
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