Customer Service Team Lead

The Customer Service Team Lead is responsible for assisting the CS Supervisors and department managers in maintaining a positive and productive work environment. You will assist with training as needed, mentor the agents on your team, and demonstrate a strong commitment to our departments policies and procedures. What Youll Do • Leads team by delegating duties, assigning tasks, and following up with all team members. • Assists in managing customer escalations, both within Customer Service and on behalf of other departments. The stated base salary range represents our good faith estimate as to what candidates are likely to expect, and we tailor our offers within the range based on several factors, including the selected candidate's educational and professional experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process.