Customer Service Team Lead

The Customer Service Team Lead is responsible for assisting the CS Supervisors and department managers in maintaining a positive and productive work environment. You will assist with training as needed, mentor the agents on your team, and demonstrate a strong commitment to our department’s policies and procedures. What You’ll Do • Leads team by delegating duties, assigning tasks, and following up with all team members. • Assists in managing customer escalations, both within Customer Service and on behalf of other departments. What You’ll Need • High School Diploma / GED • 1 year of relevant experience in leading teams • Strong communication skills, both verbal and written • Capability to create and maintain professional relationships with your team • Ability to hold agents accountable through coaching to company standards and ensure their success • Ability to facilitate learning materials effectively • Flexibility, willingness to multi-task or change tasks quickly to meet business and team needs • Open availability • Impeccable attendance