Customer Service Sales Advisor

**Overview:** As a Customer Service Sales Advisor at H&M, you will be responsible for providing excellent customer service, welcoming and guiding customers through the store, and actively selling our products. You will use your fashion and product knowledge to provide customers with all the relevant information they need for the best experience. **Responsibilities:** • Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience, supporting them with direct customer service • Use your product and fashion knowledge to share relevant information to customers • Guide customers through our fashion trends, stories, and products in all areas of the store • Actively promote and sell our products to customers • Represent the H&M brand positively during all customer interactions • Support with commercial or operational actions to reach sales targets with store management team • *Qualifications:** • Passionate about fashion and everything we create in-store • Motivated by giving customers a great experience • Communicative, creative, and curious, motivated, flexible, decisive, and action-oriented • Enjoy working in a collaborative and dynamic environment • Sales experience working in a dynamic and collaborative environment • Experience working with customer service in fashion, retail, or other service-related industries • *Benefits:** • We offer a staff discount card, usable on all our H&M Group brands in stores and online • In addition to our global benefits, all our local markets offer different competitive perks and benefits • Inclusion & Diversity: we strive to have a fair and equal process and consider all diversity dimensions in our recruitment process • Access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues • Comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community • Express your personal style with our employee discount at H&M, & Other Stories, and COS