Customer Service Representative at Beyond Clothing (Mon-Fri)

-Ensure that an excellent standard of service and a high level of customer satisfaction is maintained to all customers in person, email, social media, chatbox, or by phone -Answer product and service questions; make recommendations and provide information about other products and services by phone or email -Resolves product or service issues by clarifying the customer's concerns; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution -Provides customer service support to the organization by obtaining, analyzing, and verifying the accuracy of customer and order information in a timely manner -Maintains open and direct communication with the manager