Customer Service Representative - Fashion

Essential Duties And Responsibilities • Responsible for working with HOTSOX and K. BELL specialty retailers, internal Fashion Sales team members and external sales representative groups to establish long-term and trusted relationships while generating revenue. • Ability to use an electronic payroll system on a weekly basis (Enter working hours/PTO/Vacation) • Ability to relay product and service information confidently and accurately to the customer • Seasonal samples distribution to Rep groups and showrooms • Maintain working knowledge of customers that are prospects or established HOTSOX and/or K. BELL accounts. • Handle and process incoming external and internal email requests in the shared Customer Service In-box in an accurate and timely manner with teammates. Professional Qualifications • Excellent attention to detail, time management skills and meeting deadlines • Positive attitude and ability to handle highly confidential information • Ability to reflect positive attitude and disciplined work ethic • Ability to work in a team • Ability to work independently • High energy level • Strong interpersonal skills • Demonstrated experience in being a self-starter • Ability to deal with internal/external customers with enthusiasm and professionalism • Strong verbal, written and interpersonal communication skills are essential • Confidence, good judgement, energy and the ability to work in a challenging environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.