Customer Service Representative - Saks OFF 5TH

job description What This Position is All AboutThe Customer Service Representative (CSR) represents Hudson's Bay's ideals of service and quality to the customer. Seeks customer information when improving products and services      You Act with customers in mind, great networking and relationship managementA natural problem-solver, who is also intuitively analytical and creativeYou Also Have:Availability to support the Call Center Hours of Operation with flexible shifts Sunday to Saturday and increased hours as needed during peak business periods Customer Service and/or Call Center experience Strong computer skills and experience using Microsoft Office and the internet Strong math skills (i.e. percentage calculations) As The Customer Service Representative, You Will:Handle all telephone inquiries in a prompt, professional and courteous manner while working to ensure first call resolution with every inquiry Input and/or update data and file information efficiently and accurately Ensure all inquiries resolved in accordance with department and HBC policies, procedures and standards Assist in the achievement of department and company results by always being conscious of priorities and the needs of the department Maintain an acceptable attendance and punctuality record including adherence to schedule Liaise with internal departments and external vendors Your Life and Career at HBC:Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator!Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.A culture that promotes a healthy, fulfilling work/life balanceBenefits package for all eligible full-time employees (including medical, vision and dental).An amazing employee discount Thank you for your interest with HBC. We look forward to reviewing your application.HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.