Customer Service Representative - Beauty and Skin Care

The Brand Ambassador utilizes a variety of resources and information to assist customers in a courteous and professional manner that supports and reinforces brand standards, always with a focus on providing best-in-class customer service.ESSENTIAL RESPONSIBILITIES include the following: Convey energy, excitement, authenticity, and a deep appreciation for the mission and values of our client’s brand With the utmost professionalism, represent a growing and leading brand that is committed to providing luxurious high-quality, high-performance products without harmful ingredients Utilizes proactive and intuitive techniques to increase customer experience by providing suggestions for products that match customer interests and needs Utilize multiple service channels (email, chat, phone, text, etc.) to provide an outstanding customer experience Ability to retain and convey thorough knowledge and benefits of the client’s products Confident and driven to find solutions to customers issues with the ability to probe for full understanding of customer needs Meets or exceeds all program metrics as outlined in training and manuals (e.g. attendance, quality, sales, etc.) Thrive in an environment with high performance standards Communicate with customers and exhibit genuine empathy Embrace the commitment to customer service and nourishes brand loyalty Ability to accurately document customer interaction details with limited errors Applies high-quality customer service guidelines while servicing customers Applies client and VIPdesk Connect policies as applicable whenever interacting with customers Other duties as assigned Previous e-commerce and/or direct selling industry experience preferred Experience working with Bright Pattern or Zendesk (or a comparable customer service ticketing system) strongly desired Strong analytical and problem-solving skills Genuine passion for beauty products including bath and body, skincare, and cosmetics Working knowledge of Microsoft Office Suite Able to type at least 35 WPM with proper spelling and use of grammar Able to use effective and probing questioning and listening techniques to identify customer needs Able to learn and work independently and exhibit ownership as well as in a team environment Able to successfully pass a credit, criminal, and employment reference security checks VIPdesk Connect is proud to be an equal opportunity employer, M/F/D/V. #rwfh #rwfh