CUSTOMER SERVICE REPRESENTATIVE

The Customer Service Representative assures high quality customer service by resolving product/service problems, providing product information and processing product orders. This includes assisting customers, sales reps and management with inquiries and maintaining effective communication to provide on-going support.Position Responsibilities:• Process product orders and provide prompt and efficient response and resolution to all customers’ requests.• Assist customers, sales reps and management with inquiries or issues concerning orders.• Analyze, review and process customer’s request for return authorization and credits.• Maintain effective communication with customers to provide on-going information flow as it relates to sales, promotions and problems to ensure accurate billings and shipments.• Provide technical and/or product information as required to respond to customer inquiries.• Create spreadsheet reports from data base queries to analyze seasonal or time based sales and order information.• Develop and maintain professional relationships with the buying staff and sales team to maximize service levels to customers. Monitor and communicate needs for final order confirmations.• Collaborate with the vendor compliance team on new account requirements, vendor requirements changes and other brand initiatives.• Provide documents and change process recommendations as needed to resolve and prevent chargebacks.Position Requirements:• High School diploma or its equivalent; Associate’s degree in related field preferred• 3-4 years of related professional experience• Customer Service Certification preferred• Must display a mastery of intermediate C/S skills• AS400 and EDI experience required• MicroStrategy experience preferred• Excellent telephone communication skills• Excellent listening skills• Strong written and verbal communication skills• Strong computer skills (internet, mainframe, Excel & Word)• Must be flexible and willing to accept change• Strong organizational skills with the ability to multitask• Ability to handle difficult situations• Ability to work in a fast paced environment• Must be able to work with pivot tablesPhysical and/or Mental Requirements:• May require extensive sitting and use of keyboard/computer• May require use of phone headset• May require overtime as needed to meet demand/schedule• Must meet departmental attendance and punctuality requirementsSPARC Group LLC is an equal opportunity employer. We value a culture of inclusion and diversity within our workforce, and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment on the basis of race, color, national origin, sex, age, religion, disability, genetic information, sexual orientation, gender identity or expression, marital status, domestic partner status, civil partnership, status as a covered veteran, status in the Uniformed Services of the United States, citizenship and any other characteristic protected by law (“Protected Characteristics”).