Customer Service Representative: Remote Full-Time Role

The Customer Service Representative answers toll free customer service calls and correspondence, including letters, and internet e-mails. They field customer questions, resolve standard customer complaints, document information into the call tracking system and ensure effective communication at all levels. The Customer Service Representative also provides support for monitoring Facebook and Twitter to respond to customer comments/questions to encourage a higher level of engagement and for additional assistance as needed. \- Respond accurately, promptly and effectively to all forms of customer communication, including phones, letters, and e-mail. \- Promote a positive Company image to support Customer Service objectives and mission statement.