Lead a team of 5-10 Customer Care Supervisors in the execution of their daily responsibilities supporting 50-100 Customer Service Representatives in-house & 150+ outsourced Customer Service Agents based internationally. Lead, coach, and mentor the Customer Care Supervisors serving as the “Leader on Duty” to set daily site workload priorities in partnership with HR/Workforce Management and the broader Customer Care Management Team. of 6-8+ years of directly relevant management experience. Experience leading teams of up to 100+ people with accountability for their performance. Ability to work in a fast-paced, multi-tasking environment.
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