Customer Service Coordinator, and Administrative Assistant

Role: Responsible for promoting an excellent customer experience. Manage customer service platform, for MILLYS Direct-to-Consumer divisions Respond to inquiries, issues and questions Monday-Friday Interact with customers via phone and email to help solve issues or problems Understanding of fashion, product knowledge Answer customer questions via email and through our social media accounts Resolve customer complaints and issues Develop and implement customer service routines and processes for employees to follow Foster a customer-centric culture in keeping with our brand image Qualifications: Bachelor’s degree in public relations, marketing, or relevant field Professional experience in a marketing or high-level customer service role Experience facilitating presentations and internal training Strong organizational, leadership, and communication skills BA Required