Customer Service Consultant

Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. Through your passion for the Burberry brand and product and your specialist, expert, product knowledge you will provide a personalised sensational experience for our global customers. Delivering World Class, Luxury Customer Service: As the Customer Service Consultant you are the human face of the digital Burberry customer experience, connecting across the business to fulfil every customer need. You will use your empathy and intuition to anticipate and understand customers’ needs, persevering to resolve service or product related issues with specialist after-sales knowledge You will be an enthusiastic advocate for the brand, using your knowledge to cultivate relationships that enhance brand loyalty and actively contribute to increased sales revenue You will be an expert in dealing with customers via phone, live chat and email dialogue, this will include direct contact from customers, calls for flagship stores, and internal colleagues. Able to work collaboratively.