Customer Service Associate (Retail Apparel)

Customer Service Associate (Retail Apparel)

Overview

Based in San Jose, California, we are a premier provider of high-quality, customized uniforms for local public agencies and first responders, primarily serving Santa Clara County. We deliver highly tailored, hands-on service through expert fittings and rapid order fulfillment. We seek a In-Store Front Staff member with significant retail experience to provide exceptional customer service, manage store operations, and maintain an organized retail environment in a fast-paced setting.

Key Responsibilities

Customer Service: Deliver personalized assistance, conducting expert fittings and offering tailored product recommendations.
Sales Transactions: Operate the cash register, process payments accurately, and handle returns per store policies.
Product Knowledge: Maintain in-depth knowledge of department specifications and inventory to guide customers.
Inventory Management: Receive, inspect, and organize inventory; ensure accurate stocking of shelves.
Special Order Fulfillment: Process and track special orders, coordinating with suppliers and updating clients.
Store Organization: Keep the store clean, organized, and visually appealing, including stockrooms and displays.
Team Support: Mentor junior staff in customer service and operational best practices.
Operational Efficiency: Streamline processes like inventory tracking to enhance service.

Qualifications

Experience: Significant retail experience in customer-facing roles involving sales, fittings, and inventory.
Skills:
Strong communication for customized client interactions.
Proficiency with POS systems and inventory software.
Multitasking and prioritization in a dynamic environment.
Detail-oriented with focus on store standards.
Experience mentoring junior staff.
Familiarity with retail software (e.g., POS, inventory tools).
Knowledge of visual merchandising.

Physical Requirements: Lift up to 50 lbs, stand for extended periods, and perform repetitive tasks.Availability: Flexible schedule, including Saturdays.

Pay: $19.00 - $22.00 per hour

Benefits:

Flexible schedule

Work Location: In person