Customer Service Associate (Remote in U.S)

We believe in the fundamental potential of every person—our employees, our customers and those who make our clothes—and are committed to cultivating conditions that empower people. Our values support our commitment to Diversity, Equity + Inclusion, and our commitment to Sustainability guides us to protect our limited natural resources, fight climate change, support human rights and social impact, and inspire the fashion industry to embrace circularity.• We are authentic• We thrive in connection• We trust each other• We innovate through creativity• We are committed to the health of the whole• We are united by purpose *This is a Part-time role* Position Summary: As an EILEEN FISHER Customer Service Associate, you will ensure a seamless customer experience across Retail, Wholesale and Direct to Customer (DTC) business channels. Tech savvy with the ability to utilize multiple systems within the EILEEN FISHER network. Summary of Duties and Responsibilities:• Answer and follow through on Customer Service telephone calls via the CS Call Center (Zendesk).• Utilize multiple Customer Service systems to research and resolve customer needs.• Retrieve and reply to incoming customer emails and live chats within designated response time.• Team with appropriate EF departments to resolve customer issues.• Reply to customer return and exchange inquires within designated response time.• Forward feedback regarding customer contact to appropriate EF department. Education: College degree preferred, can also be offset by experience Required Skills &Experience: • While performing the duties of this job, employees are regularly required to be in front of a computer with a wired headset for extended periods of time.