Customer Experience Strategist for Fashion Retail

We’re seeking an experienced, enthusiastic, and motivated Customer Experience Strategist to join the team at Banana Republic’s Fashion Retail division. This role is a unique opportunity to take the lead in optimizing the customer experience for fashion retail shoppers, from the moment they enter the store to the moment they check out. The successful candidate will have a deep understanding of customer behavior, a passion for fashion retail, and a drive to create a seamless and memorable customer experience.We’re looking for a customer experience strategist with a minimum of five years of retail experience, ideally in fashion. You should have a strong working knowledge of customer segmentation, customer journey mapping, and developing customer experience strategies. The ideal candidate should also have a solid understanding of digital technologies and how they can be used to enhance the customer experience. A passion for customer service and a drive to exceed customer expectations will be essential for this role. If this opportunity resonates with you, we’d love to hear from you!

Banana Republic is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.