Our brand represents our respect for our heritage and vision to be the premiere lifestyle destination. You are a problem-solver and easily connect with customers. Duties & Responsibilities Brooks Brothers is proud of its heritage and its long-standing reputation for excellent quality and superior customer service. Following is a list of duties and responsibilities expected from our Customer Experience Specialists: · Respond to customer inbound and outbound calls, and emails in a positive, friendly, professional, and timely manner · Manage and resolve customer questions and/or complaints regarding product sales in a positive, friendly, professional, and timely manner · Research required information using available resources to resolve customer concerns · Accept customer orders via inbound calls and generate customer interest in the products offered by Brooks Brothers · Build customer loyalty and engage customers by delivering excellent customer service and seizing opportunities to upsell products · Complete call notes and update them in the customer management system · Identify and escalate priority issues to supervisor staff when necessary · Meet personal/team qualitative and quantitative targets · Other duties as assigned Skills & Requirements Skills & Requirements · Passion for customer service and taking ownership of the customer experience to provide a satisfactory resolution · Energized by change and able to thrive in a fast-paced work environment · Basic computer skills required, familiarity with Microsoft Office and Teams a plus · Punctual, organized, and able to manage time effectively Benefits: Full Medical, Vision and Dental Coverage Employee Discount on full price merchandise Tuition Reimbursement, Gym Reimbursement The Brooks Brothers culture is rooted in our values of relationships, innovation, history, fairness and celebration and our vision to be the premiere lifestyle destination for ladies and gentlemen for every generation. We are proud to offer our Associates a fulfilling work environment, unique and special benefits, and a wide range of opportunities for personal and professional development.
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