Investigates and resolves customer questions, issues, complaints or concerns. Drives enhanced customer satisfaction by notifying customers of order concerns including delays, backorders, and missing credit or art approval. Provides back up to Sales via telephone, chat, projects, and order entry, as necessary. Strong computer skills, working knowledge of MS Office (Word, Excel, Outlook) Ability to effectively communicate with customers, resolving issues while maintaining the highest standards of empathy and compassion for customers’ needs and concerns. Able to work independently as well as in a team environment.
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