Customer Experience Manager

Job Description and Duties-Client Experience Manager for Brochu Walker.

The Client Experience Manager will work closely with the Store Manager as well as the rest of the team, in providing an elevated customer experience, managing all operational tasks, and assisting and supporting sales associates and customers. The Assistant Store Manager acts as an extension of the Store Manager in their absence, in almost all aspects of store operations including but not limited to managing day-to-day operations, staffing, visuals, people management etc.

Responsibilities

Customer Support and SalesMaintain a welcoming environment that generates customer traffic and builds loyalty by exceeding customer’s expectations.Coach and mentor staff to implement initiatives that support exceptional customer service and sales standards.Exceed store and individual goals and help others to do the same.Lead by examplePartner with the Store Manager to lead and direct all store activities.Respectfully communicate, challenge, and motivate associates to do and be their best.Create a positive, supportive, and fun environment.MerchandiseConsistent work to ensure the sales floor is fresh and on-brand, re-merchandising when necessary and as new product arrives.Coach the team to become experts in our product through fit and styling sessions.Store Operations and OrganizationOrganize, delegate, prioritize, meet deadlines, and follow up on all assigned store activities.Bring fresh ideas to the table for ways to improve the business, the team, and the store.Perform Other Duties as required.

Job Type: Full-time

Pay: $24.00 - $30.00 per hour

Benefits:

Employee discountHealth insurancePaid time off

Work Location: In person