Customer Experience Lead (Keyholder) - Greenwich

As a Customer Experience Lead, you are goal-oriented, customer obsessed and driven to achieve and exceed sales goals, with a passion for sustainable luxury fashion. As part of the store management team, you will help with motivating the team to achieve their goals, playing an active role on the sales floor and coaching associates. What You Get To Do Every Day • Educate customers on The RealReal’s mission of sustainable fashion and business structure • Drive sales through customer engagement, suggestive selling, and sharing product knowledge • Clearly communicate our consignment process and set proper expectations with the consignor during drop off • Carefully review and process all items for shipment, ensuring they are cataloged and up to TRR quality standards • Ensure product is handled to the highest quality standards • Provide a high level of service while navigating multiple customer journeys simultaneously • Educate customers on The RealReal mission and business structure • Build brand loyalty by delivering a best in class customer experience • Outreach daily to existing customers to drive traffic to retail store • Support consignor relations issues • Assist with opening and closing procedures • Support store daily tasks, such as replenishing supplies, replenishing merchandise and maintaining brand standards That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.