Customer Engagement Lead

Company Overview: Primark is a global fashion retailer that prides itself on offering high-quality fashion at affordable prices. Our people-first culture values diversity and fosters growth, providing opportunities for all colleagues to thrive. Ensure adequate stock levels and product size availability to maximize sales and meet customer expectations.Ensure the store remains well-organized, visually appealing, and fully stocked with products.Assign tasks and manage colleague schedules to ensure productivity and focus on key priorities.Oversee customer-facing areas to provide a fast, friendly, and efficient shopping experience.Support store operations, including opening, closing, and managing day-to-day duties as needed.Review customer service feedback and address customer issues promptly, escalating when necessary.Coach, motivate, and develop colleagues through ongoing feedback, recognition, and support.Ensure all operational tasks, including pricing, markdowns, signage, and safety checks, are completed accurately and on time.Required Skills and Experience of Customer Engagement Lead: Strong leadership skills with the ability to manage and motivate a team in a fast-paced retail environment.Exceptional customer service skills with the ability to confidently resolve customer issues.Strong organizational skills and the ability to manage multiple tasks and priorities efficiently.Problem-solving skills and the ability to adapt to changing customer needs or store demands.Effective communication skills to interact with customers, colleagues, and management.Comfortable using retail technology, including cash registers, self-checkouts, and POS systems.Fluent in English to effectively communicate with customers and team members.Compensation and Benefits of Customer Engagement Lead: