Customer Engagement Lead

Customer Engagement Lead

Company Overview:

Primark is a global fashion retailer that prides itself on offering high-quality fashion at affordable prices. Our people-first culture values diversity and fosters growth, providing opportunities for all colleagues to thrive. As a Team Leader, you'll lead your team in delivering exceptional customer service, ensuring smooth store operations, and upholding the highest standards across the business.

Role and Responsibilities of Customer Engagement Lead:

As a Team Leader, you'll play a vital role in driving sales and customer satisfaction, overseeing daily store operations, and supporting your team to perform at their best. You will work with management to maintain operational efficiency and ensure the store consistently meets high standards.

Ensure adequate stock levels and product size availability to maximize sales and meet customer expectations.Ensure the store remains well-organized, visually appealing, and fully stocked with products.Assign tasks and manage colleague schedules to ensure productivity and focus on key priorities.Oversee customer-facing areas to provide a fast, friendly, and efficient shopping experience.Support store operations, including opening, closing, and managing day-to-day duties as needed.Review customer service feedback and address customer issues promptly, escalating when necessary.Coach, motivate, and develop colleagues through ongoing feedback, recognition, and support.Ensure all operational tasks, including pricing, markdowns, signage, and safety checks, are completed accurately and on time.Required Skills and Experience of Customer Engagement Lead:

Strong leadership skills with the ability to manage and motivate a team in a fast-paced retail environment.Exceptional customer service skills with the ability to confidently resolve customer issues.Strong organizational skills and the ability to manage multiple tasks and priorities efficiently.Problem-solving skills and the ability to adapt to changing customer needs or store demands.Effective communication skills to interact with customers, colleagues, and management.Comfortable using retail technology, including cash registers, self-checkouts, and POS systems.Fluent in English to effectively communicate with customers and team members.Compensation and Benefits of Customer Engagement Lead:

Salary range: $24 – $27 per hour, depending on experience and geographic location.Competitive benefits package, including paid time off and employee discounts on merchandise.Generous 401K Retirement Plan with Company Match.Opportunities for career growth and development through Primark’s comprehensive training programs.Best-in-class colleague workspace and wellness programs.About Primark:

Primark fosters an inclusive work culture where colleagues can grow and thrive. We value diversity and offer opportunities for career development, allowing employees to reach their full potential while contributing to our global success.