Group is the home of SKYPAD, a leading B2B SaaS platform, supporting the collaboration of the world’s most recognizable brands with the top retailers across the globe. About the job This position (Customer Engagement Associate – RETAIL BUSINESS INTELLIGENCE) is responsible for supporting a portfolio of existing clients with contacts at the Associate and Manager levels, and internal groups across production, development and sales. Maintain customer satisfaction throughout the account management process: this includes applying exceptional written and verbal skills, keen ability to “problem-solve” and decipher user inquiries, and collaborate efficiently between internal teams and client contacts. Proven competency of intermediate-to-advanced Excel skills required. 1-2 years experience in apparel/fashion merchandising, buying, planning or related activities.
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