CUSTOMER COMPLIANCE ANALYST

The Customer Compliance Analyst position is intended to monitor customer’s claims/deductions from start to finish, verifying and updating information on submitted claims, by reviewing customer’s guidelines to determine which charges are eligible for disputing/reimbursement, or which charges are eligible to be accepted/credited. Work closely with the Compliance and Claims Department in researching operational chargebacks taken by customers when orders are unresolved, and check for proper documentation to determine whether to accept or deny a claim. Check for proper documentation based on a specified list of requirements to either accept or deny a claim. Ability to meet deadlines and function productively under pressure Strong communication and organizational skills (able to develop and maintain positive rapport with a wide variety of contacts internal to the organization). Experience in quality or compliance operations or Claim Analyst