DESCRIPTION/RESPONSIBILITIES:Perry Ellis International, Inc. represents a diverse portfolio of lifestyle apparel brands. The Company enhances its roster of brands by licensing trademarks from third parties, including: Nike® and Jag® for swimwear, and Callaway®, PGA TOUR®, and Jack Nicklaus® for golf apparel.SUMMARYThe Customer Compliance Analyst position is intended to monitor customer’s claims/deductions from start to finish, verifying and updating information on submitted claims, by reviewing customer’s guidelines to determine which charges are eligible for disputing/reimbursement, or which charges are eligible to be accepted/credited. Based on claim reason, the Compliance Analyst will conduct an analysis method to ensure the final decision is accurate for all parties involved.KEY RESPONSIBILITIES : * Responsible for understanding customers' business requirements and guidelines for all operations. * Work closely with the Compliance and Claims Department in researching operational chargebacks taken by customers when orders are unresolved, and check for proper documentation to determine whether to accept or deny a claim. * Consult with sales coordinators, sales representatives, warehouse staff, MIS, and billing departments to help resolve customer violations, and develop strategies to improve processes in the future.
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