At WMP Eyewear, we believe quality eyewear shouldn't be exclusive to designer labels. That's why we're dedicated to creating high-quality, affordable eyewear that is accessible to everyone. In this role, you'll be the main point of contact for our online customers, providing exceptional service primarily through email, with occasional phone support. If you thrive in a fast-paced, energetic environment and are passionate about delivering top-tier customer service, we'd love to hear from you! Responsibilities • Respond quickly and professionally to customer inquiries via phone, email, and chat , • Team up with other departments to solve customer issues and escalate when needed , • Streamline our customer service process with automation, new help desk tools, and response templates , • Manage and respond to customer reviews, boosting the number of positive reviews , • Assist and welcome customers at our storefront.
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