• Resolving higher tier level issues that are escalated from other agents. • Depending on the company needs and scheduling, step in to resolve other customer related issues, including but not limited to: using email services, upselling, assisting with training, offering feedback, or responding / resolving reviews and complaints as needed. • Customer service experience is a must. • Work both independently and as part of a team in a fast-paced multi-tasking environment. • Ability to work with direct supervision, and work well with others at all levels in the organization.
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