Customer Care

High Fashion Home's Customer Care team handles orders, inquiries, and support tickets from all the United States. We want someone who has exhibited outstanding communication skills and experience with delivering a great customer experience. The position will be a fast paced and highly collaborative environment. This is a full-time position, working weekdays and weekends in our Houston store. Responsibilities • Engage customers via phone, email, and web chat • Quickly and thoroughly solve problems for customers when a delivery, transaction, or experience doesn't go as planned • Develop a thorough knowledge of our online catalog in order help our customers find the right product that will reflect their unique style and personality • Provide customer updates to existing orders • Maintain a positive, friendly, and helpful demeanor with every customer interaction