Customer Assistant - Warehouse Operative - Worcester

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s never been a more exciting time to join M&S! Responsibilities • To deliver a great shopping experience for their customers, putting customers before task every time • Champion new ways of working within stores through an open mindset and positive attitude • Complete tasks and processes that deliver ‘best in town’ standards • Serve and sell across all channels brilliantly well • Be the voice of our customer to help us continually improve • Serve our customers efficiently and brilliantly well – on the shop floor and at service points • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy • Skilled to utilise all digital tools and communication channels to do the job • Share customer and colleague feedback to help us do things better • Share knowledge and experience with colleagues to support others in building skill and confidence • Own their own learning & development and proactively access digital learning solutions • Know the daily sales targets, priorities, promotions & selling opportunities • Have great product knowledge to sell and recommend our products and services • Proactively engage with customers to understand their needs and make recommendations • Understand the store priorities and their part to play • Complete tasks with pace and in line with SOPs • Minimise cost and waste through good process practice • Follow safe and legal working practices • Contributing to store sales and cost control • Work across the store to get things done right first time within timescales Requirements • Flexibility is vital • Being digitally confident is essential • Being a team player is essential • Flexibility is vital • Understands how M&S operates, it’s strategy, future and the role they play • Committed to delivering excellent work fast with great attention to detail • Open to and acts on feedback, asking for this regularly • Sets performance objectives for self in conjunction with line manager and in line with business plans • Takes accountability for planning and managing own work efficiently to ensure objectives are met • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things • Effective at communicating their intentions to others; ensures communication is clear and simple • In control of their own reactions and considers how to share their perspective to create better reaction for team • Copes well with change and work challenges and recovers quickly from its impact • Builds positive relationships by being a good listener and getting to know people by establishing a connection • Comprehensive knowledge of customer shopping channels • Good level of product knowledge and services across the store • Up to date knowledge of the commercial operation and brilliant basics • Good level of digital capability and use of digital tools and applications • Understand customer needs and spot selling opportunities • Adapting to change • Good Knowledge of VM principles