Credit Representative ii

We find beauty in YOU. This position is responsible for managing all communication between customers, internal sales and stores to ensure the best customer experience. This position is responsible for managing all communication between customers, internal sales and stores to ensure the best customer experience. \- Direct communication with customers including inbound calls collection calls, escalated calls, follow up calls, POS approvals, and email notifications when available while maintaining department goals \- Ensuring all orders on hold are addressed within departmental deadlines \- Processing payment and credit application requests ensuring accuracy and managing payment information through automated systems maintaining PCI compliance standards \- Review and submit administrative requests for refund, invoice copies and research as received by customer, sales and internal partners \- All other duties as assigned In addition, associates of Sally Beauty may take advantage of our in house salon with complementary services, an onsite Sally Beauty Store with 30% merchandise discount and a gourmet cafe.