CREDIT ASSOCIATE 1

Make account guideline decisions on high-dollar accounts based on thorough review of account and credit history. Accurately resolve all customer inquiries received via email, written correspondence, phone or system queue. Who You Are:The successful candidate must be able to work nights, weekend and holiday hours. The ability to multitask (talk, navigate and type simultaneously) is a must.You Also Have:● Minimum 6 months Customer Service experience; preferably in a call center environment● Banking or credit card servicing experience preferred● Demonstrated diplomacy in both written and verbal communication● Proficient analytical abilities and advanced math skills● Basic computer skills required: screen navigation, typing, use of multiple applicationsEducational Credentials:● High School Diploma (or equivalent) is required● Associate’s or Bachelor’s degree preferred● Comply with all guidelines established by the current banking institution● Consistently achieve expectations on all key performance indicators (quality assurance, compliance, productivity, schedule adherence, attendance)● Actively participate and manage performance development plan as set forth by Team Manager● Attend all trainings/workshops as scheduledYour Life and Career at HBC:● Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator!● Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.● A culture that promotes a healthy, fulfilling work/life balance● Benefits package for all eligible full-time employees (including medical, vision and dental).● An amazing employee discount Thank you for your interest with HBC. We look forward to reviewing your application.